Account Wizard is our legacy e-commerce service and every current user will have the opportunity to upgrade to POSitiveCommerce over the next few months. Our staff will assist in the set-up of your POSitiveCommerce site, so switching should take minimal time and effort. But, we will need to schedule a date when you can make the change. Please contact our sales department at 800-735-6860 for more information.
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FAQ's
| Q: Does POSitiveCommerce have the same features as Account Wizard?
A: The initial version of POSitiveCommerce supports many of the same features found in Account Wizard, but there are some notable exceptions. You will not be able to upload your POSitive customer history to POSitiveCommerce, so customers will not be able to see in-store purchases or their account balance on-line. Also, Price Breaks are currently not supported. These features should be available by the end of this year.
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| Q: Is there a charge to switch?
A: Yes, there will be a one-time charge of $99 to cover the set-up of your POSitiveCommerce site. You will also need to fill out a new e-commerce agreement.
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| Q: Will my monthly fee go up?
A: Yes. The average monthly fee will rise $20 a month, but if you are on a six month billing cycle the new rate doesn't go into effect until your next payment date.
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| Q: Why the wait before I can switch?
A: In addition to Account Wizard users, new customers will also want to start using POSitiveCommerce, so we're using a schedule in order to manage the workload for our technicians.
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| Q: Do I need to change anything in my POSitive software when I switch?
A: Yes, but only a minor one. We designed POSitiveCommerce to use the same data as Account Wizard, so you don't have to change inventory descriptions, pictures, pricing and etc., but you may need to upgrade your version of POSitive so it lists the option to upload to POSitiveCommerce. This upgrade is free and will work with all newer version of POSitive for Windows.
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| Q: I have a simple site and Account Wizard works fine for me. Do I have to use POSitiveCommerce?
A: Our current plan is to keep Account Wizard running for the next year or so, but eventually all users will need to move to POSitiveCommerce.
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| Q: Will I be able to make my own changes to POSitiveCommerce?
A: Yes, which is one of the reasons why we used Joomla as the framework for POSitiveCommerce. A simple browser interface allows all users to easily update the content sections of their site. Experienced users and professional web designers can use their favorite tools for customizing a site and can also pick from hundreds of third-party modules and templates.
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| Q: Do you have training classes for POSitiveCommerce?
A: Yes. POSitive Software offers a number of different on-line training classes during the month. Click here to see the current schedule.
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